Converso.io

Converso is an AI-assisted customer support AI Tool capable of operating across platforms like webchat, WhatsApp, and SMS. With the principle aim of reducing time and resource investment in customer support, Converso can handle basic queries, allowing human agents to focus on complex issues. Users can manage both AI and team chats from a single inbox, providing a seamless handover to human agents when necessary.The application reduces message volumes significantly, improving overall customer service levels. For customer inquiries, the AI Assistant is designed to provide high quality responses. The AI Assistant is trained with company-specific data ensuring that it can answer customer inquiries accurately, without providing irrelevant information. For more complex customer queries, these can be assigned to a human agent. The AI assistant records and displays all chat messages in the team’s inbox providing context and eliminating the need for customers to repeat previous inquiries.Converso enhances customer satisfaction as it provides quick and accurate responses. The AI assistant retrieves data from the company’s knowledge base or website, increasing customer trust.More comprehensive questions can be redirected to live human agents, no waiting for ticket raises. For user convenience, a customer portal is under development. It will allow users to log in to view their chat history, review documents, and pay invoices.Converso offers the feature of building and integrating your own AI assistant. The overall system is designed to save time and increase efficiency by automating communication and back-office processes. This includes automating basic tasks such as fetching user data and creating calendar events.In terms of team collaboration, Converso centralizes messages from various channels and internal chat notes into a single shared inbox. It allows the creation of groups with custom workspace for each AI assistant.