DeepConverse

About

DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI AI Tool’s key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.

Pros

Advanced customer service automation

Next-generation support chatbots

Interactive decision trees

Rapid agent handover

Versatile with 50+ integrations

Supports web, email, Messenger, SMS

Applicable across various industries

Built-in form builder

Rich support analytics

Enhances customer experience

Improves business growth

Leverages existing knowledge resources

Streamlines support process

Zendesk LiveChat integration

Efficient and guided support

Handles complex customer tickets

Quick launching Answer Engine

Leverages leading NLP engine

Includes a No-code flow builder

Native integration with automation builder

Handoff to agents via callback

Measures CSAT for chatbots and agents

Engages with repeat visitors

Offers product warranty automation

Provides passwordless experience

Supports chatbot to chatbot handoff

Craiglist integration

Provides conversational support

Supports ticket automation

Interactive guides connect to knowledge sources

Cons

Integration limited to Zendesk LiveChat

Overly complex setup process

Depends heavily on existing knowledge resources

Limited list of integrations

Unclear about data security protocols

Unused mockup text present

No API mentioned

No mobile application mentioned

Lacks multilingual functionality

Screenshots

Category: Customer Service

Tags: Ai Chatbot, Automated Customer Support, Business Growth, Customer Experience, Guided Support, and Interactive Decision Trees

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DeepConverse

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