Known for its robust ticketing system and ease of use, Freshdesk caters to businesses seeking efficient issue resolution.
About
Known for its robust ticketing system and ease of use, Freshdesk caters to businesses seeking efficient issue resolution.
Pros
- Comprehensive ticketing module
- Scalability across business sizes
- Strong third-party integrations
Cons
- Can be complex to set up
- Customization requires tech know-how
- Occasional glitches in software updates
Features
- Multichannel support
- Automation
- Self-service portals
- Reporting tools
Use Cases
Small to medium-sized businesses looking for a straightforward solution.
Pricing Details:
- Free tier available; paid plans start at $15/user/month.
- Free Trial: 21 days.
Reviews
Category: Customer Service
Price Models:
- Subscription
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