Gleen is a generative AI-driven chatbot focused on delivering trustworthy, accurate responses and automatic actions to customers. The AI system is integrated with the GPT-4 model to enhance the accuracy and relevance of its responses. Gleen goes beyond typical chatbot functionalities by providing precise answers and taking automated actions on behalf of the customer within the context of the interaction. It’s also equipped with ‘Action Bots’ capable of performing a vast range of tasks tied to the conversation at hand. Another valuable feature of Gleen is its ability to unify fragmented knowledge. It can gather information from various sources like help desk answers, community discussion forums, and product data sheets, enhancing its knowledge base over time. The gathered knowledge can be easily updated with a single click. With these features, Gleen aims to reduce response times and decrease the number of unanswered customer queries. These impact points have proven to be crucial in businesses achieving better customer satisfaction, improved response rates, and efficient customer service operations.
