Kustomer is an AI-powered Customer Service CRM Platform designed to streamline customer service tasks and deliver superior experiences. It centralizes customer interactions, data, orders, and tickets, providing businesses with a unified view of their customers across all channels. The platform includes key features such as AI-driven automations, omnichannel messaging, and a unified customer view to enhance customer engagement and boost service efficiency. Kustomer specifically aids in resolving customer issues swiftly and accurately, leveraging robust data to anticipate customer needs and minimize inbound support volume. The system offers proactive, data-driven customer support, offering the ability to assist potential customer needs before they make contact. Integrations and Apps are available in the platform’s app marketplace, which regionalizes it within a company’s current technology stack. Capabilities of the platform extend to AI-Aided agent assistance and customer self-service, furthering its commitment to transforming customer-agent interaction. The platform is utilized across various industries by brands seeking to maximize customer engagement through hyper-personalized service, driven by Kustomer’s intelligent use of customer data.
