Ringly

Ringly.io is a platform providing an AI-driven call assistant specifically designed for e-commerce businesses. The AI call agent is a customer service solution that manages phone-based customer interactions, effectively reducing the need for human operators without compromising on customer experience. Some core functionalities include automatic customer support, real-time order status updates, and the capability to handle multiple customer calls simultaneously. The AI call assistant can be personalized to match the business’s brand voice by altering features such as the AI agent’s gender, voice, and language. In instances where human intervention is necessary, the AI can seamlessly transfer the call to a customer service representative. There’s also analytics dashboard providing an overview of various metrics like the number of calls made, total expenditure, average talk duration, and more. Furthermore, an upcoming feature includes the ability to initiate customer calls in cases of abandoned carts, thereby potentially improving overall cart conversion rates. The platform is compatible with various e-commerce platforms including Shopify, WooCommerce, Squarespace, Wix, Magento, Webflow, and Bigcommerce.